Return policy

    Return and Refund Policy

    At Alrema Zürich your satisfaction is important to us. If an item does not meet your expectations, you can easily return or exchange it. We want you to be completely satisfied with every purchase.

    Note: Our products are shipped from our logistics center in China.
    Delivery to Switzerland generally takes 6–9 business days. Delivery is exclusively within Switzerland.

    Return Period and Conditions
    You have 30 days to return your order to us after receiving it. Returns are only possible for new, unused items in their original packaging . Please ensure that all labels, accessories, and documents are included.

    Types of Returns
    We accept returns for both defective and non-defective products.

    • If the item was damaged, defective, or delivered incorrectly , we will of course cover the return shipping costs.
    • If you wish to return an item for personal reasons (e.g., incorrect size, change of mind, or dissatisfaction), you are responsible for the shipping costs yourself. In these cases, the customer is responsible for the return label. Shipping costs will not be refunded.
    • No restocking fees:
      No additional fees are charged for returns.

    Return Procedure

    1. Contact us by email at info@alremazurich.com with your order number and the reason for the return. 
    2. We will provide you with return authorization and detailed instructions for the return process.
    3. Pack the item securely in its original packaging.
    4. Take the package to a shipping provider of your choice if you arrange the return yourself.
    5. For defective or incorrectly delivered items, we will send you a free return label .

    Please keep your proof of shipment until your refund has been completed. 

    We understand that sometimes you may change your mind shortly after making a purchase. Therefore, we offer a cancellation window of 5 minutes from the time the order is confirmed. If you would like to cancel your order, please contact us immediately at info@alremazurich.com with your order number.

    After the 5-minute period has expired, the order will automatically be forwarded for processing and can no longer be canceled. In this case, you can request a return after receiving the item by following the instructions described in this policy.

    At Alrema Zürich, we want to make the return process as simple as possible. For defective or incorrectly delivered items, we will send you a prepaid shipping label free of charge directly to your email address — you only need to print it, attach it to the package, and drop it off at the nearest shipping location.

    For returns for personal reasons (e.g., incorrect size, change of mind, or dissatisfaction), the customer is responsible for organizing and paying for the return. In this case, no free label will be provided.

    Please note that we do not accept returns sent without prior approval or without the label provided by our team. If you have any questions during the process, please feel free to contact us at info@alremazurich.com  we will be happy to assist you.

    Note: Returns are sent to our return address in China. You will receive the exact address after contacting our customer service team.

    Refund Process
    After receiving and inspecting the returned item, we will process the refund to your original payment method within 7 business days (Monday to Friday).

    Exchange Options
    If you would prefer a different item, color, or size, we will be happy to help you with a quick and straightforward exchange. Contact our customer service team to arrange this.

    Non-Returnable Products
    For hygiene or safety reasons, certain items are excluded from returns. These products are clearly marked as non-returnable in the respective product description.

    Contact

    Trade name: Alrema Zürich

    Email: info@alremazurich.com

    Phone number: +41 275391191


    Customer Service Hours

    Hours (Monday to Friday):
    09:00 to 18:00 (GMT+1)

    Hours (Saturday and Sunday):
    10:00 to 16:00 (GMT+1)

    We strive to always respond within 24 hours.

    Customer Service Hours

    Hours (Monday to Friday):
    09:00 to 18:00 (GMT+1)

    Hours (Saturday and Sunday):
    10:00 to 16:00 (GMT+1)

    We strive to always respond within 24 hours.

    INPUT LIMITED
    UNIT 2904-05, 29/F UNIVERSAL TRADE
    CTR 3 ARBUTHNOT RD CENTRAL
    HONGKONG