Frequently Asked Questions (FAQ)
Do you have questions about your order or our products? Here you will find answers to the most frequently asked questions.
If you need help, you can contact us at any time at info@alremazurich.com write to us—we will be happy to help.
Shipping & Delivery
Is shipping free?
Yes. At Alrema Zürich, shipping within Switzerland is always free. Each item is prepared with the utmost care so that it arrives in perfect condition.
Can I have my order delivered to a pickup point?
Currently, we only deliver to the address you provide during checkout. We do not offer delivery to pickup points or parcel lockers.
How long does it take for my order to arrive?
Our shipping times are as follows:
- Preparation del Order: 1–2 Business days
- Shipping: 5–7 Business days
Total estimated delivery time: 6–9 business days.
During preparation, we verify the payment, conduct a quality check of the
product and package it. During periods of high demand, slight delays may occur.
How can I track my order?
Once your order has been shipped, you will receive an email with your tracking link. This allows you to check the status of your package at any time.
Which shipping companies does Alrema Zürich use?
We work exclusively with reliable shipping providers that ensure safe and efficient deliveries within Switzerland.
What happens if my order does not arrive?
First, check the information in your tracking link. If no update appears, write to us at info@alremazurich.com.
If the package is confirmed as lost, we will send you a replacement free of charge or refund the amount, depending on your choice.
What should I do if my item arrives damaged?
Contact us within 7 days of receiving the package and send us:
- Your order number
- Photos of the item
-
Photos of the packaging
We will work to find a quick and fair solution.
Returns & Refunds
How can I return an item?
You can return any unused item in perfect condition within 30 days of receipt. Before returning the item, write to us at info@alremazurich.com, so that we can register your request. The item must be unused, undamaged, and preferably in its original packaging.
When will I receive my refund?
Once we receive and inspect your return, we will process the refund within a maximum of 7 business days. (Monday to Friday) using the payment method originally used. You will receive a confirmation by email.
Who pays the return shipping costs?
- If the item arrives damaged or defective → Alrema Zürich covers the costs.
- If you want to return the item for other reasons (e.g., size or personal preference), the customer bears the shipping costs.
Always contact us before returning a product.
Privacy & Data
How does Alrema Zürich protect my data?
Your data is transmitted using SSL encryption and processed in accordance with strict data protection standards. We do not store payment information permanently.
Do you share my data with third parties?
No. Your data will never be sold or shared. It is used exclusively for order management and customer service. You can find more details in our privacy policy.
Payments
Which payment methods do you accept?
You can pay securely using the following methods:
- Credit cards (Visa, Mastercard, Maestro and American Express)
- Apple Pay
- Google Pay
- Shop Pay
What currency are payments made in?
All purchases are made in Swiss francs (CHF) processed.
If you pay from a foreign bank, conversion fees may apply.
Is it safe to pay in your shop?
Yes. All payment information is processed through encrypted and secure systems.
How do I know whether my payment was successful?
After completing your order, you will receive an order confirmation by email.
If you can't find it, check your spam folder or contact us.
What should I do if my payment shows an error?
Check the information you entered or contact your bank.
If the problem persists, write to us—we will be happy to help.
Contact
Do you have any questions or would you simply like to speak with us?
Please feel free to contact us through the following channels:
Email: info@alremazurich.com
Phone number: +41 275391191
Contact form: Contact page
Customer service hours
Opening hours (Monday to Friday):
9:00 a.m. to 6:00 p.m. (GMT+1)
Opening hours (Saturday and Sunday):
10:00 a.m. to 4:00 p.m. (GMT+1)
We strive to always respond within 24 hours.
Company name: INPUT LIMITED
Business address: UNIT 2904-05, 29/F UNIVERSAL TRADE
CTR 3 ARBUTHNOT RD CENTRAL
HONGKONG