General terms and conditions of business
OVERVIEW
Notice: Our products are shipped from our logistics center in China. Delivery to Switzerland generally takes 7–10 business days.
This website is operated by Alrema Zürich operated. The terms “we”, “us” and “our” below refer to Alrema Zürich. We provide you with this website and all information, tools, and services offered on it on the condition that you fully accept the following Terms and Conditions (“Terms and Conditions”) as well as all supplementary policies and notices.
By visiting our website or purchasing one of our products, you agree to use our services (“Service”) and be bound by the following Terms and Conditions —including all additional policies referenced herein or accessible via links. These Terms and Conditions apply to all visitors and users of this website, including, but not limited to, customers, merchants, partners, suppliers, and content contributors.
Please read these Terms and Conditions carefully before using our website. If you do not agree to all of the Terms and Conditions, you may not access our website or use our services. If these Terms and Conditions are construed as an offer, acceptance is expressly limited to these Terms and Conditions.
New features or tools added to our online shop are automatically subject to these Terms and Conditions. The current version of the Terms is available at any time on this page. We reserve the right to change, supplement, or update these Terms and Conditions at our sole discretion by publishing the corresponding changes on our website. You are responsible for checking this page regularly for changes. Your continued use of the website after changes are published constitutes acceptance of the revised Terms and Conditions.
Our online shop is operated through the Shopify Inc. platform. Shopify provides us with the technical e-commerce infrastructure that enables us to offer our products and services securely and reliably.
SECTION 1 – TERMS OF USE FOR THE ONLINE SHOP
By agreeing to these Terms and Conditions, you confirm that you have reached the legally required age of majority in your country of residence. If you have already reached this age, you further declare that you have given us permission to allow your minor dependents to use this website.
You agree not to use our products and services for illegal or unauthorized purposes and, when using our offering, not to violate any applicable laws or regulations of your country—particularly those relating to copyright or intellectual property.
Likewise, you are prohibited from distributing or introducing malware, viruses, or other destructive code through our website or services.
A violation of these provisions will result in the immediate termination of your use of our services.
SECTION 2 – GENERAL TERMS AND CONDITIONS
We reserve the right to refuse or restrict access to our services at any time and without stating reasons .
You acknowledge that the content you submit (except for sensitive payment data such as credit card information) may be transmitted without encryption . Such transmissions may include:
(a) transmission through various networks; and
(b) necessary technical adjustments to meet the requirements of the connected systems or devices.
However, credit card and payment details are always encrypted when transmitted over secure networks.
You also agree not to reproduce, copy, resell, duplicate, or otherwise use any content, services, or parts of our website without our express written permission —whether in whole or in part.
The headings used in these terms are solely for improved readability and have no effect on the interpretation or content of the individual provisions.
SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We assume no liability if the content provided on this website is incomplete, inaccurate, or outdated . All information on this page is provided solely for general informational purposes and should not be used as the sole basis for making decisions without first consulting more precise, up-to-date, or reliable sources. Any use of the content presented here is at your own risk.
Historical information may also occasionally be published on our website. By its nature, this information is not current and is provided solely for documentation or reference purposes.
We reserve the right to change or update the content, information, or materials on this website at any time, but assume no obligation to do so regularly.
It is your sole responsibility to independently check and monitor changes on the website.
SECTION 4 – CHANGES TO OUR SERVICES AND PRICES
The prices of our products may change at any time without prior notice.
We further reserve the right to modify or discontinue our services or parts thereof – including content, features, or availability – temporarily or permanently without notifying you in advance.
We shall have no liability to you or any third party for price changes, adjustments, interruptions, or discontinuation of our services or online shop.
SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may be available only in limited quantities and are subject to return or exchange conditions in accordance with our Return Policy.
We have made every effort to display the colors and images of our products in the shop as accurately as possible. However, we cannot guarantee that the display of colors on your computer screen will be accurate.
We reserve the right to restrict the sale of our products or services to certain persons, geographic regions, or jurisdictions, but are not obligated to do so. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of products or services we offer. All product descriptions or pricing may be changed at any time without prior notice, at our sole discretion. We reserve the right to discontinue any product at any time. Offers for products or services on this website are void where prohibited.
We do not guarantee that the quality of the products, services, information, or other materials purchased or received by you will meet your expectations, or that errors in the service will be corrected.
Note: Our products are shipped from our logistics center in China. Delivery to Switzerland generally takes 7–10 business days.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel orders at our discretion, regardless of whether they have already been confirmed. We may also limit quantities per customer, household, or order . These restrictions may apply to orders placed using the same customer ID, the same credit card, or identical billing or shipping addresses .
If we need to modify or cancel an order, we will attempt to contact you using the contact information provided with the order—such as your email address, billing address, or telephone number. We also reserve the right to refuse or limit, at our discretion, orders from resellers, dealers, or distributors .
You agree to provide accurate, complete, and up-to-date information for all purchases in our online store, including your billing details, payment information, and contact details.
In addition, you agree to regularly update your account and relevant data—such as your email address, credit card information, or expiration dates —so that your transactions can be processed smoothly and we can easily contact you with any questions.
For more details, please read our Refund Policy.
SECTION 7 – OPTIONAL THIRD-PARTY TOOLS AND FEATURES
We may occasionally provide you with access to certain third-party tools or features over whose operation or content we have no control .
You acknowledge that these tools are provided without warranties, representations, or guarantees of any kind —that is, “as is” and “as available”, without our expressly recommending their use or guaranteeing their functionality. Any responsibility or liability arising from the use of such third-party tools is excluded.
Use of these optional offerings is entirely at your own risk and discretion. Please ensure that you familiarize yourself with the terms of use and privacy policies of the respective third-party providers before using these tools.
We reserve the right to provide additional features or services through our website in the future—including new tools, integrations, or resources. Such additions will also automatically be subject to these Terms and Conditions.
SECTION 8 – THIRD-PARTY LINKS AND CONTENT
Certain content, products, or services on our website may include materials or offers from third parties .
From time to time, our website may contain links to external sites that are not operated or controlled by us. We assume no responsibility for the content, accuracy, or availability of such third-party websites and no liability for damages or losses arising from the use of or reliance on information, products, or services provided there.
Before completing a transaction through a third-party website, you should familiarize yourself with its policies, terms of use, and privacy policy . Complaints, claims, or questions regarding third-party products or services should always be directed directly to the respective provider .
SECTION 9 – USER COMMENTS, FEEDBACK, AND SUBMISSIONS
If, at our request—for example, as part of a competition or promotion—or voluntarily you submit creative content such as ideas, suggestions, concepts, or other materials (collectively, “Comments”), you agree that we may use them without limitation in time or territory. This includes, in particular, editing, copying, publishing, redistributing, or otherwise using your submissions in any form and through any medium.
We are not obligated to treat comments as confidential, compensate you for them, or respond to them. We also reserve the right, at our sole discretion, to review, edit, or remove content if it violates laws, third-party rights, or our policies, or is otherwise deemed inappropriate.
You represent that your comments do not infringe third-party rights, including copyrights, trademarks, or personality rights. Your submissions must also not contain offensive, unlawful, defamatory, obscene, or virus-infected content that could impair the functioning of our website.
You may not use false identities or email addresses or misrepresent the origin of comments. You are solely responsible for the content and accuracy of your comments.
We assume no liability or responsibility for comments posted by users or third parties.
SECTION 10 – PERSONAL INFORMATION
The submission of personal data through the Shop is subject to our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
Despite exercising the utmost care, content or technical errors may occur on our website or within our services. These may include typos, inaccuracies, or omissions —for example, regarding product descriptions, prices, promotions, offers, shipping costs, delivery times, or availability.
We expressly reserve the right to correct such errors at any time, modify or update information, or even cancel orders if it becomes apparent that published information was incorrect—regardless of whether an order has already been placed.
Such changes may be made without prior notice .
SECTION 12 – PROHIBITED ACTIONS
In addition to the obligations specified in these Terms of Use, it is strictly prohibited to use our website or its content for the following purposes:
a) for unlawful or fraudulent activities,
b) to incite others to engage in illegal conduct,
c) to violate applicable laws, regulations, or official requirements,
d) to infringe intellectual property rights belonging to us or third parties,
e) to discriminate against, insult, or harass people based on gender, religion, origin, sexual orientation, age, or disability,
f) to disseminate false or misleading information,
g) to upload or transmit malware, viruses, or malicious code,
h) to collect other users' personal data without their consent,
i) for spam, phishing, crawling, scraping, or similar practices,
j) for obscene, offensive, or immoral purposes,
k) to circumvent or disrupt the security mechanisms of this or other websites.
We reserve the right to deny or terminate access to and use of our website if a violation of these provisions is identified.
SECTION 13 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
We strive to make access to our website and services stable, secure, and error-free . Nevertheless, we provide no guarantee that use will at all times be uninterrupted, error-free, secure, or free of delays .
Under no circumstances shall we be liable for direct, indirect, incidental, or consequential damages arising from the use or inability to use our services—including, but not limited to, lost profits, data loss, or business interruptions.
To the extent permitted by law, our liability is in all cases limited to the amount you paid for the relevant product or service.
SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold Alrema Zürich, including all affiliated companies, employees, agents, partners, suppliers, and service providers, harmless from all claims, demands, damages, losses, or costs (including reasonable legal fees) arising from
- your breach of these General Terms and Conditions,
- your violation of applicable laws or
- the infringement of third-party rights
arise or are related to it.
This indemnification applies regardless of whether the claims arise directly or indirectly in connection with your use of our website or services.
SECTION 15 – SEVERABILITY
If any provision of these Terms of Use is, in whole or in part, invalid, unlawful, or unenforceable , the validity of the remaining provisions will remain unaffected. The affected provision will be deemed modified to the extent necessary to fulfill its original intent as fully as possible within the limits permitted by law. If modification is not possible, the relevant provision will be regarded as severable from these Terms without affecting the validity of the remaining clauses.
SECTION 16 – TERMINATION
Any obligations or liabilities incurred before the termination date survive the termination of this agreement.
These Terms of Use remain in effect until terminated by either you or us. You may terminate the agreement at any time by notifying us in writing that you no longer wish to use our services or by ceasing to use our website.
If we determine at our own discretion—or have reasonable grounds to suspect—that you have violated any of these provisions, we reserve the right to terminate this agreement immediately and without prior notice. In this case, all payment obligations due up to the termination date will remain in force, and we may permanently or temporarily deny you access to our services.
SECTION 17 – ENTIRE AGREEMENT
Failure to enforce any right or provision set forth in these Terms of Use does not constitute a waiver of that right or provision.
These Terms of Use—together with all policies, statements, or operating rules published on this website—constitute the entire and exclusive agreement between you and Alrema Zürich with regard to the use of our website and services. They supersede all prior discussions, communications, or agreements, whether oral or written, between you and us (including previous versions of these terms).
SECTION 18 – GOVERNING LAW
These Terms of Use and any separate agreements under which we provide services to you are governed by substantive law Hong Kong (SAR). The place of jurisdiction for all disputes related to these terms shall be, to the extent permitted by law, whose registered office is in Alrema Zürich.
SECTION 19 – CHANGES TO THE TERMS OF USE
The most current version of these Terms of Use is available on this page at all times.
We reserve the right to revise, modify, or supplement these Terms of Use at any time by publishing the updated version on our website. It is your responsibility to check regularly for possible changes.
By continuing to use our website or services after a change to the Terms of Use, you automatically agree to the revised version.
SECTION 20 – CONTACT INFORMATION
Contact
Trade name: Alrema Zürich
Email: info@alremazurich.com
Phone number: +41 275391191
Customer service hours
Opening hours (Monday to Friday):
9:00 a.m. to 6:00 p.m. (GMT+1)
Opening hours (Saturday and Sunday):
10:00 a.m. to 4:00 p.m. (GMT+1)
We strive to always respond within 24 hours.
Company name: INPUT LIMITED
Business address: UNIT 2904-05, 29/F UNIVERSAL TRADE
CTR 3 ARBUTHNOT RD CENTRAL
HONGKONG