Privacy Policy
Last updated: December 10, 2025
Welcome to Alrema Zürich. In this privacy policy, we explain how we process your personal data when you visit our website, place an order, or contact us. By “you,” we mean visitors, customers, or other individuals whose data we process as part of our services.
We recommend that you read this policy carefully.
1. Possible changes
This privacy policy may be updated due to changes in the law or adjustments to how we operate. The most current version is always available on our website. The date of the last change is shown at the top.
2. What data do we collect?
We collect the personal data necessary to operate our online shop, including:
a) Data you provide yourself:
- First and last name
- Email address and telephone number
- Billing and delivery address
- Payment data (e.g., transaction confirmation from the payment provider)
- Data entered through contact forms or emails
b) Data collected automatically:
- IP address and device characteristics
- Browser information
- Pages visited, click behavior, and session duration
- Cookies (see Section 5)
c) Data from external sources:
- Payment status from payment service providers (such as Stripe or PayPal)
- Hosting or analytics partners (such as Shopify or Google Analytics)
3. Purposes of data processing
Your data is processed only to operate and improve our online shop and the services associated with it, including:
- Processing and shipping orders
- Customer service and returns
- Sending order confirmations or status updates
- Analyzing website usage to improve functionality
- Prevention of fraud or misuse
- Sending emails (only with your consent)
4. Cookies and tracking
Our website uses cookies and similar technologies. We use them to collect functional and statistical data about website usage.
More information about cookies and how to manage them can be found at:
https://www.shopify.com/legal/cookies
You can manage your cookie settings through your browser. Please note that some functions may be limited if cookies are disabled.
5. Data sharing
We only share personal data when necessary for providing our services. This may include, for example:
- Technical service providers (such as Shopify)
- Payment service providers for secure transactions
- Shipping partners for delivering your order
- IT administrators or support services
- Authorities, where required under Swiss law
Alrema Zürich does not sell personal data to third parties.
6. Your rights under Swiss law
Under Swiss data protection legislation (nFADP), you have the following rights:
- Right of access: You can request information about which personal data we have stored about you.
- Right to rectification: You can have inaccurate or outdated data corrected.
- Right to erasure: You can request the deletion of your data unless we are legally required to retain it.
- Right to object: You can object to certain processing activities.
- Right to data portability: You can request a copy of your data in a commonly used format.
- Right to withdraw consent, where applicable.
You can exercise your rights by sending an email to info@alremazurich.com send.
We will respond within the legally prescribed period. Exercising your rights will not result in any disadvantages for you.
7. Data security and retention period
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.
Your data will only be stored for as long as necessary for the purposes for which it was collected or as required by law (e.g., due to tax retention obligations).
8. International data transfers
Our online shop may be supported by external providers outside Switzerland or the EEA (e.g., Shopify). In such cases, we ensure that your data is protected by appropriate safeguards, such as the European Commission’s standard contractual clauses or equivalent Swiss mechanisms.
9. Contact or complaints
Do you have any questions about this privacy policy or how we handle your data? Simply write to us at:
Are you dissatisfied with our response? You can then contact the competent Swiss supervisory authority:
Swiss Federal Data Protection and Information Commissioner (FDPIC)
Contact
Do you have any questions or would you simply like to speak with us? Please do not hesitate to contact us through the following channels:
Trade name: Alrema Zürich
Email: info@alremazurich.com
Phone number: +41 275391191
Customer service opening hours
Opening hours (Monday to Friday):
9:00 a.m. to 6:00 p.m. (GMT+1)
Opening hours (Saturday and Sunday):
10:00 a.m. to 4:00 p.m. (GMT+1)
We strive to always respond within 24 hours.
Company name: INPUT LIMITED
Business address: UNIT 2904-05, 29/F UNIVERSAL TRADE
CTR 3 ARBUTHNOT RD CENTRAL
HONGKONG