Shipping and delivery
Shipping Area
Alrema Zurich currently ships to delivery addresses in Switzerland, Ireland, the United Kingdom, and Italy. Further international shipping options are currently being prepared for future expansion.
Note: Our products are shipped from our logistics center in China.
Valid Items
These shipping terms apply to all products offered in the official Alrema Zurich online shop.
Delivery Time
The estimated delivery time – including processing and shipping – is a total of 6 to 9 business days(Monday to Friday).
Shipping Costs
Within Switzerland, Ireland, the United Kingdom, and Italy, we offer free shipping. There are no additional fees for packaging or processing.
Currency
All prices listed on our website are in Swiss Francs (CHF). For customers in Ireland and Italy, payment may also be made in Euros (EUR) depending on the payment method, and in the United Kingdom, possibly in British Pounds (GBP). The final amount will be displayed during the checkout process.
1. Delivery Area
Alrema Zurich ships exclusively to private households and business addresses within Switzerland. Delivery to parcel stations or pick-up boxes is currently not offered.
2. Shippable Products
All items available for order through the webshop are subject to these shipping guidelines. Each order is carefully checked, securely packed, and prepared for dispatch.
3. Delivery Address
Delivery will be made to the address you provided at checkout. Address changes are only possible as long as your order has not yet been processed.
4. Order Time and Processing
Orders received on weekdays (Monday to Friday) by 6:00 PM (GMT+1) are usually processed on the same day. Orders received later, as well as those on weekends or public holidays, will be processed on the following business day.
5. Processing Time
The average processing time – including payment confirmation, quality control, and packaging – is 1 to 2 business days (Monday to Friday).
6. Shipping Time
After shipping, delivery usually takes 5 to 7 business days (Monday to Friday).
Delivery is made exclusively on business days. During periods of high order volume – such as holidays or special promotions – delays may occur.
Total delivery time: 6 to 9 business days
We currently ship to the following countries: Switzerland, Italy, United Kingdom, and Ireland. Delivery times for international orders may vary slightly depending on the destination and customs formalities.
7. Shipping Costs
For all orders within Switzerland, Alrema Zurich covers the shipping costs. There are no additional charges for handling or packaging.
8. Changes to the Delivery Address
If an error has crept into the delivery address after placing the order, please email us as soon as possible at info@alremazurich.com. We will be happy to check if an adjustment is still possible – however, this cannot be guaranteed once processing or shipping has begun.
9. Undeliverable Packages
If a package cannot be delivered – for example, due to incorrect address data, refusal of acceptance, or failure to pick it up – we reserve the right to charge for any return or redelivery costs incurred.
10. Customs Duties and Import Taxes
Since Alrema Zurich exclusively ships within Switzerland, there are currently no customs duties or import taxes . As soon as international shipping is offered, our shipping guidelines will be updated accordingly.
Contact
Trade Name: Alrema Zürich
Email: info@alremazurich.com
Phone Number: +41 275391191
Customer Service Hours
Opening Hours (Monday to Friday):
09:00 to 18:00 (GMT+1)
Opening Hours (Saturday and Sunday):
10:00 to 16:00 (GMT+1)
We aim to respond within 24 hours.
Company Name: WELLBALANCE SL
Registration Number: B21995329
Business Address: Avenida de España 3, 29692, San Luis de Sabinillas, Malaga, Spain