General terms and conditions of business
OVERVIEW
Note: Our products are shipped from our logistics center in China. Delivery time to Switzerland is usually 7–10 business days.
This website is operated by Alrema Zürich operated. The terms "we", "us" and "our" refer to Alrema Zürich. We provide you with this website as well as all information, tools, and services offered on it on the condition that you fully accept the following General Terms and Conditions ("Terms") as well as all supplementary policies and notices.
By visiting our website or purchasing one of our products, you agree to use our services ("Service") and to be bound by the following Terms – including all additional policies mentioned herein or accessible via links. These Terms apply to all visitors and users of this website, including but not limited to customers, dealers, partners, suppliers, and content contributors.
Please read these Terms and Conditions carefully before using our website. If you do not agree with all the terms, you must not access our website or use our services. If these terms are to be understood as an offer, acceptance is expressly limited to these Terms and Conditions.
New features or tools added to our online shop are automatically subject to these Terms and Conditions. The current version of the terms is always available on this page. We reserve the right to change, supplement, or update these Terms at our discretion by publishing the corresponding adjustments on our website. It is your responsibility to regularly check this page for changes. Continued use of the website after changes have been published constitutes acceptance of the revised terms.
Our online shop is operated via the platform Shopify Inc. . Shopify provides us with the technical e-commerce infrastructure that enables us to offer our products and services securely and reliably.
SECTION 1 – TERMS OF USE FOR THE ONLINE SHOP
By agreeing to these General Terms and Conditions, you confirm that you have reached the legally required minimum age of majority in your country of residence. If you have reached this age, you also declare that you have given us permission to allow your minor relatives to use this website.
You agree not to use our products and services for illegal or unauthorized purposes and not to violate any applicable laws or regulations of your country when using our offerings – especially in connection with copyrights or intellectual property.
It is also prohibited to distribute or introduce malware, viruses, or other destructive codes through our website or services.
A violation of these terms will result in the immediate termination of your use of our services.
SECTION 2 – GENERAL TERMS AND CONDITIONS
We reserve the right to deny or restrict access to our services at any time and without giving reasons .
You acknowledge that the content you transmit (except for sensitive payment data such as credit card information) may be transmitted unencoded . Such transmissions may include:
(a) forwarding through various networks as well as
(b) necessary technical adjustments to the requirements of connected systems or devices.
However, credit card and payment data are always encrypted and transmitted over secure networks.
You also agree not to reproduce, copy, resell, duplicate, or otherwise use any content, services, or parts of our website without our express written permission – neither in whole nor in part.
The headings used in these terms serve solely to improve readability and have no impact on the interpretation or content of the individual provisions.
SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We accept no liability if the content provided on this website is incomplete, inaccurate, or outdated . All information on this page is for general informational purposes only and should not be used as the sole basis for decisions without consulting more precise, current, or reliable sources first. Any use of the content presented here is at your own risk.
Occasionally, our website may also contain historical information . These are – by nature – not current and serve only as documentation or reference material.
We reserve the right to change or update the content, information, or materials of this website at any time, but assume no obligation to do so regularly.
It is your own responsibility to independently check and monitor changes on the website.
SECTION 4 – CHANGES TO OUR SERVICES AND PRICES
The prices of our products may change at any time and without prior notice .
We also reserve the right to modify or discontinue our services or parts thereof – including content, features, or availability – temporarily or permanently without prior notice to you.
We accept no liability towards you or third parties for price changes, adjustments, interruptions, or the termination of our services or the online shop.
SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may be available only in limited quantities and are subject to return or exchange conditions according to our Return Policy.
We have made every effort to represent the colors and images of our products in the shop as accurately as possible. However, we cannot guarantee that the color display on your computer screen is correct.
We reserve the right to restrict the sale of our products or services to certain individuals, geographic regions, or jurisdictions, but are not obligated to do so. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantity of products or services we offer. All product descriptions or price information may be changed at any time without prior notice at our sole discretion. We reserve the right to discontinue a product at any time. Offers for products or services on this website are not valid where prohibited.
We do not guarantee that the quality of the products, services, information, or other materials you purchase or receive will meet your expectations or that errors in the service will be corrected.
Note: Our products are shipped from our logistics center in China. Delivery time to Switzerland is usually 7–10 business days.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to reject or cancel orders at our discretion, whether or not they have already been confirmed. We may also limit the quantities per customer, household, or order . These restrictions may apply to orders placed with the same customer ID, the same credit card, or identical billing or shipping addresses .
If we need to change or cancel an order, we will try to reach you via the contact information provided at the time of order – such as email address, billing address, or phone number. We also reserve the right to refuse or limit orders from resellers, dealers, or distributors at our discretion.
You commit to providing accurate, complete, and up-to-date information for all purchases in our online shop, including your billing details, payment information, and contact information.
Furthermore, you agree to regularly update your account and relevant data – such as your email address, credit card information, or expiration dates – so that your transactions can be processed smoothly and we can easily contact you if needed.
For more details, please read our Return Policy.
SECTION 7 – OPTIONAL TOOLS AND FEATURES FROM THIRD PARTIES
We may occasionally provide you access to certain tools or features from third parties over which we have no influence regarding their operation or content.
You acknowledge that these tools are provided without any warranty, representation, or guarantee of any kind – that is, "as is" and "as available", without us expressly recommending their use or guaranteeing their functionality. Any responsibility or liability arising from the use of such third-party tools is excluded.
Use of these optional offerings is entirely at your own risk and discretion. Please ensure you familiarize yourself with the terms of use and privacy policies of the respective third parties before using these tools.
We reserve the right to provide additional features or services on our website in the future – including new tools, integrations, or resources. Such extensions are also automatically subject to these Terms and Conditions.
SECTION 8 – LINKS AND CONTENT FROM THIRD PARTIES
Certain content, products, or services on our website may include materials or offers from third parties .
Occasionally, our website may contain links to external sites that are not operated or controlled by us. We assume no responsibility for the content, accuracy, or availability of such third-party websites and no liability for damages or losses resulting from the use of or reliance on information, products, or services provided there.
Before completing a transaction on a third-party website, you should familiarize yourself with their policies, terms of use, and privacy statements . Complaints, claims, or questions about products or services from third parties should always be directed directly to the respective provider .
SECTION 9 – USER COMMENTS, FEEDBACK, AND SUBMISSIONS
If you submit creative content such as ideas, suggestions, concepts, or other materials (collectively "comments") to us upon our request – for example, as part of a competition or promotion – or voluntarily , you agree that we may use these without limitation in time or place. This includes in particular the editing, copying, publishing, distributing, or otherwise using your submissions in any form and through any media.
We are not obliged to treat comments confidentially, compensate for them, or respond to them. We also reserve the right to review, edit, or remove content at our discretion if it violates laws, third-party rights, or our policies or is otherwise deemed inappropriate.
You assure that your comments do not infringe on third-party rights, especially no copyrights, trademarks, or personal rights. Your contributions must also not contain offensive, unlawful, defamatory, obscene, or virus-infected content that could impair the function of our website.
It is not permitted to use false identities or email addresses or to misrepresent the origin of comments. You are solely responsible for the content and accuracy of your comments.
We assume no liability or responsibility for comments published by users or third parties.
SECTION 10 – PERSONAL INFORMATION
The transmission of personal data via the shop is subject to our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
Despite the greatest care, content or technical errors may occur on our website or within our services. These may include typos, inaccuracies, or omissions – for example, regarding product descriptions, prices, promotions, offers, shipping costs, delivery times, or availability.
We expressly reserve the right to correct such errors at any time, to adjust or update information or to cancel orders if it turns out that published information was incorrect – regardless of whether an order has already been placed or not.
Such changes may be made without prior notice .
SECTION 12 – PROHIBITED ACTIONS
In addition to the obligations stated in these terms of use, it is strictly prohibited to use our website or its content for the following purposes:
a) for unlawful or fraudulent activities,
b) to incite others to illegal behavior,
c) to violate applicable laws, regulations, or official requirements,
d) to infringe intellectual property rights of us or third parties,
e) to discriminate against, insult, or harass individuals based on gender, religion, origin, sexual orientation, age, or disability ,
f) to spread false or misleading information,
g) to upload or transmit malware, viruses, or malicious code,
h) to collect personal data of other users without their consent,
i) for spam, phishing, crawling, scraping, or similar practices,
j) for obscene, offensive, or immoral purposes,
k) to bypass or disrupt security mechanisms of this or other websites.
We reserve the right to deny or terminate access and use of our website if a violation of these terms is detected.
SECTION 13 – DISCLAIMER OF LIABILITY AND LIMITATION OF LIABILITY
We strive to make access to our website and services stable, secure, and error-free . However, we do not guarantee that use will be uninterrupted, error-free, secure, or free of delays at all times.
Under no circumstances shall we be liable for direct, indirect, incidental, or consequential damages arising from the use or inability to use our services – including, but not limited to, lost profits, data loss, or business interruptions.
To the extent permitted by law, our liability is in any case limited to the amount you paid for the respective product or service.
SECTION 14 – INDEMNIFICATION
you agree to Alrema Zürich, including all affiliated companies, employees, agents, partners, suppliers, and service providers, to indemnify from all claims, demands, damages, losses, or costs (including reasonable legal costs) arising from
- your breach of these general terms and conditions,
- your violation of legal regulations or
- the disregard of third-party rights
arise from or are related to it.
This indemnification applies regardless of whether the claims are directly or indirectly related to your use of our website or services.
SECTION 15 – SEVERABILITY CLAUSE
If any provision of these terms of use is wholly or partially invalid, unlawful, or unenforceable, the validity of the remaining provisions shall remain unaffected. The affected provision shall be adjusted to the extent necessary to best fulfill its original intent within the limits of the law. If adjustment is not possible, the provision shall be considered severed from these terms without affecting the validity of the remaining clauses.
SECTION 16 – TERMINATION
All obligations or liabilities that arose before the time of termination continue to apply even after the termination of this agreement.
These terms of use apply until they are terminated either by you or by us. You may terminate the agreement at any time by informing us in writing that you no longer wish to use our services or by ceasing to use our website.
If we determine at our sole discretion – or have reasonable suspicion – that you have violated any of these provisions, we reserve the right to immediately and without prior notice terminate this agreement. In this case, all payment obligations due up to the termination date remain in effect, and we may permanently or temporarily deny you access to our services.
SECTION 17 – ENTIRE AGREEMENT
Failure to assert a right or provision provided in these terms of use does not constitute a waiver of that right or provision.
These terms of use – together with all policies, statements, or operating rules published on this website – constitute the complete and final agreement between you and Alrema Zürich regarding the use of our website and services. They replace all previous agreements, communications, or arrangements, whether oral or written, between you and us (including earlier versions of these terms).
SECTION 18 – APPLICABLE LAW
These terms of use, as well as any separate agreements under which we provide you services, are subject to the substantive law of Spain. The jurisdiction for all disputes related to these terms is – to the extent legally permissible – the seat of Alrema Zürich.
SECTION 19 – CHANGES TO THE TERMS OF USE
The most current version of these terms of use is always available on this page.
We reserve the right to revise, modify, or supplement these terms of use at any time by publishing the updated version on our website. It is your responsibility to regularly check for possible changes.
By your continued use of our website or services after a change to the terms of use, you automatically agree to the revised version.
SECTION 20 – CONTACT INFORMATION
Contact
Trade name: Alrema Zürich
Email: info@alremazurich.com
Phone number: +41 275391191
Customer service opening hours
Opening hours (Monday to Friday):
9:00 AM to 6:00 PM (GMT+1)
Opening hours (Saturday and Sunday):
10:00 AM to 4:00 PM (GMT+1)
We strive to respond within 24 hours.
Company name: ECOMBALANCE LIMITED
Registration number: 79958349
Business address: Avenida de España 3, 29692, San Luis de Sabinillas, Malaga, Spain