Privacy Policy
Last version: December 10, 2025
Welcome to Alrema Zurich. In this privacy policy, we explain how we process your personal data when you visit our website, place an order, or contact us. By "you" we mean visitors, customers, or other individuals whose data we process as part of our services.
We recommend that you read this statement carefully.
1. Possible changes
This privacy policy may be updated due to legal changes or adjustments in our procedures. The most current version is always available on our website. The date of the last change is shown above.
2. What data do we collect?
We collect personal data necessary for operating our webshop, including:
a) Data you provide yourself:
- First and last name
- Email address and phone number
- Billing and shipping address
- Payment data (e.g., transaction confirmation via the payment provider)
- Data entered via contact forms or emails
b) Data collected automatically:
- IP address and device characteristics
- Browser information
- Visited pages, click behavior, and session duration
- Cookies (see section 5)
c) Data from external sources:
- Payment status from payment service providers (such as Stripe or PayPal)
- Hosting or analytics partners (such as Shopify or Google Analytics)
3. Purposes of data processing
Your data is only processed to operate and improve our webshop and related services, including:
- Processing and shipping orders
- Customer service and returns
- Sending order confirmations or status updates
- Analysis of website usage to improve functionality
- Prevention of fraud or abuse
- Sending emails (only with your consent)
4. Cookies and tracking
Our website uses cookies and similar technologies. This allows us to collect functional and statistical data about website usage.
More information about cookies and managing cookies can be found at:
https://www.shopify.com/legal/cookies
You can manage your cookie settings through your browser. Please note that some functions may be limited if cookies are disabled.
5. Data sharing
We only share personal data when it is necessary for our services. This can include, for example:
- Technical service providers (such as Shopify)
- Payment service providers for secure transactions
- Shipping partners for delivering your order
- IT administrators or support services
- Authorities, if required by Swiss law
Alrema Zürich does not sell personal data to third parties.
6. Your Rights under Swiss Law
According to Swiss data protection law (nFADP), you have the following rights:
- Right to information: You can request information about which personal data we have stored about you.
- Right to correction: You can have incorrect or outdated data corrected.
- Right to deletion: You can request the deletion of your data unless we are legally required to retain it.
- Right to object: You can object to certain processing.
- Right to data portability: You can request a copy of your data in a common format.
- Right to withdraw consent, if applicable.
You can exercise your rights by sending an email to info@alremazurich.com send.
We will respond within the legally prescribed period. Exercising your rights will not disadvantage you.
7. Data Security and Retention Period
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.
Your data will only be stored as long as necessary for the purposes for which it was collected or as legally required (e.g., due to tax retention obligations).
8. International Data Transfer
Our webshop may be supported by external providers outside Switzerland or the EEA (e.g., Shopify). In such cases, we ensure that your data is protected by appropriate safeguards, such as the European Commission's standard contractual clauses or equivalent Swiss mechanisms.
9. Contact or Complaints
Do you have questions about this privacy policy or how we handle your data? Then just write to us at:
Are you not satisfied with our response? Then you can contact the responsible Swiss supervisory authority:
Federal Data Protection and Information Commissioner (FDPIC)
Contact
Do you have questions or would you simply like to talk to us? Please do not hesitate to contact us through the following ways:
Trade name: Alrema Zürich
Email: info@alremazurich.com
Phone number: +41 275391191
Customer service opening hours
Opening hours (Monday to Friday):
9:00 AM to 6:00 PM (GMT+1)
Opening hours (Saturday and Sunday):
10:00 AM to 4:00 PM (GMT+1)
We strive to respond within 24 hours.
Company name: ECOMBALANCE LIMITED
Registration number: 79958349
Business address: Avenida de España 3, 29692, San Luis de Sabinillas, Malaga, Spain