Privacy Policy
Final version: December 10, 2025
Welcome to Alrema Zurich. In this privacy policy, we explain how we process your personal data when you visit our website, place an order, or contact us. By "you," we mean visitors, customers, or other individuals whose data we process in connection with our services.
We recommend that you read this statement carefully.
1. Possible changes
This privacy policy may be updated due to changes in legislation or adjustments to our working methods. The most up-to-date version is always available on our website. The date of the last update is shown at the top.
2. What data do we collect?
We collect personal data that is necessary for the operation of our webshop, including:
a) Data that you provide yourself:
- First and Last Name
- Email address and telephone number
- Billing and delivery address
- Payment details (e.g. transaction confirmation via the payment provider)
- Data entered via contact forms or emails
b) Data that is collected automatically:
- IP address and device properties
- Browser information
- Pages visited, click behavior and session duration
- Cookies (see section 5)
c) Data from external sources:
- Payment status from payment service providers (such as Stripe or PayPal)
- Hosting or analytics partners (such as Shopify or Google Analytics)
3. Purposes of data processing
Your data will only be processed to operate and improve our webshop and related services, including:
- Processing and shipping of orders
- Customer service and returns
- Sending order confirmations or status updates
- Analyzing website usage to improve functionality
- Prevention of fraud or abuse
- Sending emails (only with your consent)
4. Cookies and Tracking
Our website uses cookies and similar technologies. This allows us to collect functional and statistical data about website usage.
You can find more information about cookies and how to manage them here:
https://www.shopify.com/legal/cookies
You can manage your cookie settings through your browser. Please note that some features may be limited if cookies are disabled.
5. Data Sharing
We only share personal data when it is necessary for our services. This could include, for example:
- Technical service providers (such as Shopify)
- Payment service providers for secure transactions
- Shipping partner for the delivery of your order
- IT administrators or support services
- Authorities, if required under Swiss law
Alrema Zürich does not sell personal data to third parties.
6. Your rights under Swiss law
According to Swiss data protection legislation (nFADP), you have the following rights:
- Right to information: You can request information about what personal data we have stored about you.
- Right to rectification: You can have incorrect or outdated data corrected.
- Right to erasure: You can request the deletion of your data, unless we are legally obliged to retain it.
- Right to object: You can object to certain processing activities.
- Right to data portability: You can request a copy of your data in a common format.
- Right to withdraw consent , if applicable.
You can exercise your rights by sending an email to info@alremazurich.com .
We will respond within the legally stipulated timeframe. Exercising your rights will not have any negative consequences for you.
7. Data security and retention period
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss or misuse.
Your data will only be stored for as long as is necessary for the purposes for which it was collected or as required by law (e.g. due to tax retention obligations).
8. International Data Transfer
Our online shop may be powered by external providers located outside of Switzerland or the EEA (e.g., Shopify). In such cases, we ensure that your data is protected by appropriate safeguards, such as the European Commission's Standard Contractual Clauses or equivalent Swiss mechanisms.
9. Contact or complaints
Do you have any questions about this privacy policy or how we handle your data? Then simply write to us:
Are you not satisfied with our answer? Then you can contact the relevant Swiss supervisory authority:
Federal Data Protection and Information Commissioner (FDPIC)
contact
Do you have any questions or would you simply like to speak with us? Please don't hesitate to contact us via the following methods:
Trade name: Alrema Zurich
E-mail: info@alremazurich.com
Telephone number: +41 275391191
Customer service opening hours
Opening hours (Monday to Friday):
9:00 AM to 6:00 PM (GMT+1)
Opening hours (Saturday and Sunday):
10:00 AM to 4:00 PM (GMT+1)
We always strive to respond within 24 hours.
Company name: WELLBALANCE SL
Registration number: B21995329
Business address: Avenida de España 3, 29692, San Luis de Sabinillas, Malaga, Spain