TERMS AND CONDITIONS

Effective Date: 21.01.2025

These Terms and Conditions ("Terms") govern the use of the website operated by alrema Zurich ("we," "us," or "our") at https://www.alremazurich.com (the "Website") and apply to all bookings, payments, and transactions conducted through the Website. By using the Website or making a booking, you ("User") agree to these Terms.

1. Services

1.1. alrema Zurich provides event booking services for workshops, dinners, and social events organized in Zurich, Switzerland.

1.2. Details of each event, including dates, pricing, and descriptions, are provided on the Website and form part of these Terms.

2. Bookings and Payments

2.1. All bookings must be made through the Website. Payments are processed via a third-party payment platform (the "Payment Processor").

2.2. By making a booking, the User agrees to pay the total amount, including applicable taxes and fees, as displayed at checkout.

2.3. The User must ensure all payment information provided is accurate and up-to-date. alrema Zurich is not responsible for payment failures caused by the User’s errors or technical issues with the Payment Processor.

3. Cancellation and Refund Policy

3.1. Cancellations terms may vary depending on the event. Please refer to the specific event details for the applicable policy. Cancellations by the User must be made in writing via alremazurich@gmail.com.
3.2. Refunds details are subject to change depending on the different events. Details are included in the specific event page

3.3. alrema Zurich reserves the right to cancel or reschedule events due to unforeseen circumstances. In such cases, Users will be offered the choice of a full refund or a rescheduled date.

4. Privacy Policy

4.1. alrema Zurich complies with Swiss Federal Data Protection Act (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR).

4.2. Personal data collected during the booking process (e.g., name, email, payment details) will be used solely for providing our services and shared with the Payment Processor as necessary to process transactions.
4.3. Users have the right to access, correct, or delete their personal data by contacting alremazurich@gmail.com.

5. Payment Processing

5.1. Payments are securely processed by Stripe, which complies with PCI DSS (Payment Card Industry Data Security Standards).

5.2. alrema Zurich is not liable for technical errors, fraudulent transactions, or unauthorized access arising from the use of the Payment Processor.

6. Liability Disclaimer

6.1. alrema Zurich will not be held liable for:

Technical issues or outages of the Website or Payment Processor.
Losses incurred due to User errors or third-party service failures.
Indirect, incidental, or consequential damages resulting from the use of our services.

7. Consumer Rights

7.1. In accordance with Swiss consumer protection laws, Users have the right to transparent information about pricing, cancellation, and refunds as outlined in these Terms.

8. Fees
8.1. Users are responsible for any additional fees charged by banks or payment providers for processing the transaction.

9. Intellectual Property

9.1. All content on the Website, including text, images, logos, and designs, is the property of alrema Zurich.

9.2. Unauthorized use or reproduction of any content is prohibited.

10. User Conduct

10.1. Users agree not to:

Misuse the Website or interfere with its functionality.
Engage in fraudulent activity or provide false information during the booking process.
Use the Website for unlawful purposes or in violation of any applicable laws or regulations.

11. Third-Party Links and Services

11.1. The Website may contain links to third-party websites or services, including the Payment Processor.
11.2. alrema Zurich is not responsible for the content, privacy policies, or practices of third-party services and recommends that Users review the terms and conditions of those third-party websites.

12. Jurisdiction and Governing Law

12.1. These Terms are governed by and construed in accordance with the laws of Switzerland.
12.2. Any disputes arising from or relating to these Terms will be subject to the exclusive jurisdiction of the courts of Zurich, Switzerland.

13. Dispute Resolution

13.1. In the event of a dispute, the User agrees to attempt to resolve the issue amicably through negotiation or mediation.

13.2. If the dispute cannot be resolved through these means, the User agrees to submit to the jurisdiction of the Swiss courts.

14. Amendments to Terms

14.1. alrema Zurich reserves the right to update or modify these Terms at any time. Any changes will be posted on the Website with an updated effective date.

14.2. Continued use of the Website after such changes constitutes the User's acceptance of the revised Terms.

15. Force Majeure

15.1. alrema Zurich will not be held liable for any failure to perform its obligations under these Terms due to events beyond its control, including but not limited to natural disasters, acts of government, or technical failures.

16. Severability

16.1. If any provision of these Terms is deemed invalid or unenforceable by a court, the remaining provisions will continue in full force and effect.

17. Entire Agreement

17.1. These Terms, together with any documents expressly incorporated herein, constitute the entire agreement between the User and alrema Zurich concerning the use of the Website and the booking of services.

alrema Zurich respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect the personal information provided by you when using the Website and booking our services.

1. Information We Collect

1.1. Personal data collected includes, but is not limited to, your name, email address, phone number, and payment information.

1.2. We may collect non-personal information, such as browsing data and IP addresses, for website analysis and improvement.

2. How We Use Your Data

2.1. The data you provide is used to process your booking, confirm your reservations, send reminders, and improve our services.

2.2. Your data will be shared with the Payment Processor for the purpose of processing your payment securely.
2.3. We may also use your data for marketing purposes, with your consent, to send newsletters and offers related to our events.

3. Data Retention

3.1. We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

4. Your Rights

4.1. You have the right to:

Access and review the personal data we hold about you.
Request correction of any inaccurate data.
Request deletion of your data, subject to any legal obligations.
Withdraw your consent for marketing communications at any time.

5. Data Security

5.1. We take appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or destruction.
5.2. Payment information is processed securely by our Payment Processor, which complies with industry standards for data protection.

6. Sharing Your Data

6.1. Your personal data will not be sold to third parties.

6.2. We may share your data with trusted third parties (such as the Payment Processor) only for the purposes necessary to fulfill our services.

7. Cookies Policy

7.1. We use cookies on our Website to improve user experience and to analyze website traffic. By using the Website, you consent to the use of cookies.

8. Contact Us

If you have any questions or concerns about how your personal data is handled, please contact us at:
alremazurich@gmail.com

COOKIES POLICY

Effective Date: 21.01.2025

This Cookies Policy explains how alrema Zurich ("we," "us," or "our") uses cookies and similar technologies on our website [website URL] ("Website"). By continuing to use our Website, you consent to the use of cookies as outlined in this policy.

1. What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, smartphone) when you visit our Website. These files allow our Website to recognize your device and store certain information about your preferences or actions over time.

2. Types of Cookies We Use

We use the following types of cookies on our Website:

Essential Cookies: These cookies are necessary for the basic functioning of the Website. They allow you to navigate the Website and use its features, such as booking events or accessing secure areas of the site. These cookies do not require consent and are always active.
Performance Cookies: These cookies collect information about how users interact with our Website (e.g., which pages are visited most frequently, error messages, etc.). This helps us improve the performance and functionality of the Website. These cookies are typically anonymized and used for statistical analysis.
Functional Cookies: These cookies allow the Website to remember your preferences (such as language or region) to enhance your experience.
Targeting/Advertising Cookies: These cookies track your browsing habits and are used to display relevant advertisements to you across different websites. You can control these cookies through the settings on your browser or consent management tool.
Social Media Cookies: These cookies are used by third-party social media platforms (such as Facebook, Instagram, etc.) when you interact with content on our Website, such as liking or sharing posts. These cookies enable the social media platforms to track your activity and provide more tailored content.

3. How We Use Cookies

We use cookies for the following purposes:

To enhance the functionality and performance of our Website.
To remember user preferences and settings.
To analyze traffic and user behavior on our Website, helping us improve our content and user experience.
To personalize advertisements and measure their effectiveness.

4. Managing Cookies Preferences

When you visit our Website for the first time, you will be asked for your consent to use cookies (except for essential cookies). You can manage your cookie preferences at any time by:

Accepting or Rejecting Cookies: You can accept or reject non-essential cookies through the cookie consent banner that appears on our Website.
Browser Settings: You can modify your browser settings to block or delete cookies. However, please note that disabling cookies may affect your ability to use certain features of our Website. Each browser has different settings for managing cookies, so we recommend consulting your browser’s help menu for instructions.

5. Third-Party Cookies

We may allow third parties (such as advertising networks, analytics providers, and social media platforms) to set cookies on our Website. These third parties may use cookies to collect information about your online activities across different websites and provide you with targeted advertising or analytics. We do not control these third-party cookies, and they are subject to the respective privacy policies of these third parties.

6. Your Consent

By using our Website, you consent to the use of cookies as described in this policy. If you wish to withdraw your consent, you can do so by managing your cookie preferences through our consent management tool or adjusting your browser settings as described above.

7. Changes to This Cookies Policy

We may update this Cookies Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we use cookies.

8. Contact Us

If you have any questions or concerns about our Cookies Policy, please contact us at:
alremazurich@gmail.com